Privacy Policy

Privacy and Data Protection Policy

At Tailormade Journeys Limited, trading as Great Vacations, we respect and value your privacy and the data you share with us. We understand the importance of keeping your information secure and protected. This policy outlines:

• How and why we collect data from you
• The type of data we collect from you
• How we use, store, and secure your data
• Your rights under data protection laws, including the UK Data Protection Act 2018 and the EU General Data Protection Regulation (GDPR) No 2016/679

As you plan your travels, whether it’s a serene retreat in Mashobra or an adventurous journey through Sri Lanka’s nature trails, rest assured that your privacy and data security are our top priorities. We are committed to ensuring that your personal information remains safe as you explore the world with us.

How and Why We Collect Data from You

We collect data about you and anyone else included in your booking. This data is gathered when you make an inquiry or booking with us.

Here’s how we collect your data:

• Directly: When you communicate with us via phone or email, or when you provide information through our websites (e.g., www.TailormadeJourney.co.uk, www.TailormadeJourney.com, www.IndiaHolidays4U.com, www.IndiaLuxuryTrains4U.com, www.MaharajasExpress4U.com, www.PalaceonWheels4U.com, www.DeccanOdyssey4U.com, or www.GoldenChariot4U.com) and social media platforms (e.g., Facebook, WhatsApp, Viber, Google+, Twitter).
• Indirectly: When you provide your data to service providers or third parties (e.g., local travel guides, drivers, or hotels) booked through us or arranged by us.

We collect your data, along with the data of anyone else included in your booking, to respond to your inquiries, make your bookings, and provide our services to you.

Type of Data We Collect from You

We collect various types of data to ensure we can provide you with the best travel experience. This includes:

• Personal Information: Your name and the names of those traveling with you or included in your booking.
• Demographic Details: Your gender and that of the people traveling with you or included in your booking.
• Contact Information: Your contact details along with those of the people traveling with you or included in your booking.
• Identification Information: Your passport number and those of the people traveling with you or included in your booking.
• Travel Details: Information about your travel plans and arrangements.
• Financial and Insurance Information: Details related to payment and insurance for all persons traveling.
• Special Requirements: Dietary requirements and any other special needs or requirements for all persons traveling.
• Emergency Information: Emergency contact details and next of kin information for all persons traveling.
• Medical Information: Health conditions and medical details of all persons traveling.

How We Use, Share, Store, and Secure Your Data

Use of Data

We use the data we collect about you and the people traveling with you to provide our services, which includes:

• Responding to your inquiries and queries
• Making your travel arrangements, such as booking flights, trains, hotels, local handling agents, and car hire companies
• Communicating with our local service providers, such as drivers and guides, to ensure the services you requested are arranged

Additionally, we may use your data for marketing and promotional activities or for personalized communications relevant to you. Your data might also be used for immigration, border control, and other necessary purposes.

Sharing of Data

We may share your data with third parties or external service providers, including:

• Local drivers, tour managers, excursion/activity operators, guides, airlines, and hotels
• Governmental authorities within or outside your country of residence, if required by law or upon specific request

Please note that when your information is shared with entities or authorities outside the UK, EU, EEA, or your country of residence, these entities may be in countries with less stringent data protection laws.

We may also share or disclose your data if necessary, in our good faith and reasonable determination, to protect our rights, enforce our terms of contract with you, or pursue legal remedies.

Storage of Data

We store your data as long as necessary under applicable law or to provide the requested services. Your data is stored in:

• Our systems
• The systems of suppliers and travel partners engaged to provide the services
• Systems of relevant airlines and hotels
• Systems of any other entities with whom we share your data according to this policy

Security of Data

We take reasonable measures to secure your data against unauthorized or unlawful use or disclosure, and against loss or destruction. However, please note that we cannot guarantee the security of data communicated to us via email, the internet, or any electronic form.

Your Rights

You have several rights regarding your data, including:

• Right to Information: You can obtain information from us about how your data is being used and shared.
• Right to Rectification: You can request corrections to any inaccurate or incomplete data we hold about you.
• Right Against Automated Decision-Making: You have the right not to be subjected to decisions made solely based on automated processing.
• Right to Restrict Processing: You can request that we limit the processing of your data in certain circumstances.
• Right to Access: You can request access to the personal data we hold about you.
• Right to Object: You can object to the processing of your data in certain situations.

If you wish to exercise any of these rights, please contact us. We are here to help and ensure your data rights are respected.

Changes to Our Privacy Policy

We reserve the right to update, alter, or modify our privacy policy from time to time. Any changes will become effective once the revised policy is available on our websites.

Contact Us

If you have any questions or requests related to this policy, please feel free to contact us by email. We are here to assist you and address any concerns you may have regarding your privacy and data protection.